Betternet Review 2023: Is It Good Enough?

Abeerah Hashim  - Security Expert
Last updated: July 20, 2023
Read time: 20 minutes Disclosure
Facts checked by Abeerah Hashim

Betternet is a very popular VPN service throughout the world. We tested it to find out what the rage is all about, only to find that this is one of the worst VPNs you can find on the internet.

Betternet is a free VPN network that boasts 38 million users worldwide. If it were a country, it’d be as big as Canada in terms of population. So there is no doubt about this VPN’s popularity. But is it any good? Can those millions of people be wrong about their VPN choice? This article provides an extensive review of the Betternet VPN service.

If you’ve been around the digital world for a while, then the chances are that you know that popularity doesn’t equate to quality or reliability. For example, the Microsoft Internet Explorer web browser had more than a billion users in 2010, and it was the worse option in the market. On the other hand, it was the most popular option because most of the world’s web users lacked the expertise to try something better — which, in this case, was anything else at all.

So we asked our VPN testing team to have a go at Betternet to find out what makes it so popular — assuming that there could be any reason other than the lack of fees. This article will tell you what we found about Betternet and why you should stay away from it at all costs.

Betternet presents itself to the world and its users as a VPN service. Yet, we found that it fails regarding safety, reliability, privacy, or online anonymity. In other words, it does nothing of the things that a VPN worthy of the name is supposed to do.

We’ll elaborate on every vital issue throughout the rest of this text. We tested Betternet for safety, speeds, Netflix friendliness, background, and torrenting.

The results left us thinking that Worsenet is a better brand name for this VPN –Except we can see how it would be a wrong marketing choice.

So let us share with you what we found.

Short on time? Here are our key findings

  • While we couldn’t access Netflix using any of the servers we tested, we succeeded in streaming Hulu, HBO Max, Amazon Prime Video, and BBC iPlayer
  • Overall, the performance was commendable, with only a slight decrease in speed when testing servers in the UK and the US
  • Although the server network remains relatively small, the free plan only grants access to one country
  • Both paid and free plans include standard SSL encryption, and during our tests, it didn’t hinder IPv6 traffic
  • The intuitive graphics, clear instructions, and safety features make it a breeze to use
  • While torrenting and P2P file sharing are permitted, it’s worth noting the absence of an automatic kill switch, which poses some risks
  • You can use its iOS, Windows, Android, and MacOS apps, which’re unavailable for routers or gaming consoles
  • Discovering that the only accepted payment method is the credit card was disappointing. Unfortunately, Bitcoin and Paypal payments are not accepted, leaving no room for anonymity
  • The customer service team promptly responded to my email, although their answer was somewhat vague. Additionally, there’s an extensive FAQ section available
  • Thanks to the money-back guarantee, you can test it out risk-free, although the process may be slightly complicated
  • Doesn’t provide WireGuard, the latest tunneling protocol
  • Does not unblock Netflix in many regions

Betternet VPN key features at a glance

Server50+ servers in ten countries
No-log policyYes
Kill switchNo
Country-basedUnited States
Price (per month)$12.99
Simultaneous devices5
Customer SupportVia Email
Money-back guarantee45 days

Betternet VPN privacy and jurisdiction

Privacy is a key feature we want on any VPN we can recommend. It has nothing to do with technology as with security and encryption.

Instead, user privacy involves human and corporate decisions determining how the VPN handles your data. Does it collect any information about its users? Once the data is collected, is it kept in logs? Are the records then sold to any third parties? Unfortunately, an affirmative answer to those three questions tends to be the rule among free VPNs on the internet. And it has profound (and harmful) implications for user privacy.

It turns out that Betternet logs a lot of information about its users. Where a privacy-friendly VPN should not be logging anything, Betternet keeps records of all the following pieces of information:

  • Originating IP address. It’s supposed to be deleted when your session is over.
  • ISP and physical location. The VPN identifies these things from your IP address and then shares them with third parties.
  • VPN connection timestamps.
  • Bandwidth. How much do you use at every session? They keep this information stored for three years.
  • Device-specific data: Betternet logs your device ID, OS, and hardware model. This is how the network gives you an identity since no accounts or registrations are involved with this provider.

According to Aura, Betternet’s parent company, no browsing activity can be linked to any individual user. Furthermore, the logging policy says that a user’s VPN browsing activity is not a factor in personalizing the ads that the user sees as a user — ads supposedly support the VPN.

The privacy policy assures users that even if a third party (like a governmental agency) seizes a Betternet server network and breaks the encryption, no information would lead to identifying any individual user. This isn’t the worse privacy policy we’ve read in the VPN industry. However, if the server kept no logs, such assurances would be redundant. So while this is not the worse privacy policy out there, it’s certainly not one we like.

Betternet LLC Incorporated belongs to the Aura group, which owns several other VPNs such as Hotspot Shield, TouchVPN, VPN in Touch, VPN 360, and Hexatech. 

The company’s headquarters sits in California, USA. The country is well-known for citizen surveillance and is part of the Five-Eyes alliance. However, the jurisdiction’s surveillance and data retention laws are very unfriendly towards user privacy and intrusive.