Fastmail Review 2024: Premium Prices, Basic Services

Privacy is a massive issue with the internet’s most popular email providers. If you’re worried about it, you are not alone. Fastmail has been championing user privacy in email services for over a decade. Because of that, it became a famous email service, and users seeking secure emails turned to Fastmail first and foremost for a long time.

Many people use email for communication purposes. However, the conversation is always at risk of various cyber threats. Therefore, secure email services provide a method in which email communications remain private. This is a tricky and subtle task that is difficult to achieve correctly. But from Fastmail’s long experience at it and its old reputation, we surely could expect it’s managed to get everything right by now. Or have they? Let’s see.

Fastmail review at a glance

Our rating	6/10
Encryption	AES 256-bit encryption
Pricing	$5 (starter plan)
Customer support	Through email and ticket
Money-back guarantee	No

The pros and cons of Fastmail

So what is Fastmail, anyway?

Fastmail is an email service vendor that focuses on secure emails. Unfortunately, if you are sick and tired of Gmail’s unrelenting ads, you’ll also have to put up with some of those here.

There is no free service with Fastmail, even for personal individual use. The business Fastmail service has different features, like using your domain and more.

Security

Maybe you think that Fastmail is an open-source service. Well, things are more complicated than that.

Fastmail uses the code from two open-source projects: Cytrus IMAP and JSON. The email provider is an active contributor to the Cytrus IMAP project, it must be said.

Cytrus is the main engine that runs the whole email service, while JSPN is a synchronization protocol that helps to maximize Fastmail’s compatibility.

However, Fastmail is much more complicated than that. So yes, two ingredients in this salad are open-source. But everything else is developed in-house, and it’s proprietary code.

Encryption

We hardly used the word “encryption” in this article until now. There’s a reason for that. There is no end-to-end encryption in Fastmail.

Only the servers use encryption, meaning the provider could snoop into your digital business if it wanted. End-to-end encryption wouldn’t allow for that.

To send encrypted emails, you must set the encryption by hand, which must happen to the client. Also, the service supports SMTP, POP3, and IMAP, but no PGP, which leaves much room for encryption encryption.

Your emails travel through TLS/SSL, which keeps them encrypted as they travel. This is a good thing. And it’s also the same thing Google Mail does –and nobody considers Gmail an encryption hero because of that.

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Privacy

So, we have an Australian company with servers in the US and the Netherlands.

Neither the US nor Australia are privacy-friendly countries and are members of the Five Eyes Alliance. So, any surveillance agency in the Alliance could get ahold of your data if they request it. Yes, we know this is nothing that could concern the average user, but it’s still good to know that your privacy can’t be a priority for a company that is twice trapped by one of the Eyes Alliances.

But know this: The Australian data retention laws are incredibly severe. The law even forces cybersecurity providers to include backdoors in their products so that the government can decrypt messages.

So, while you can use it to send anonymous emails, privacy could improve greatly in Fastmail. But there’s more.

The privacy policy covers the global transfer of your data. It says:

“Your personal information may be disclosed, transferred to, or processed outside your country of residence. This includes Australia, the United States of America, India, and the Netherlands, where it will be subject to the laws of the country to which it is transferred. These jurisdictions may not have an equivalent level of data protection laws as those in your country.”

So your data’s security is not their responsibility, after all? Does it depend on India’s political climate? This starkly contrasts the alleged company’s values: “You get complete ownership and control of your data” and “Your data is always away from the wrong hands.”

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Fastmail’s data centers

Fastmail’s data centres are on the East Coast of the US. A few others are present around (one in Puget Sound, for instance). The Australian company claims its American servers have 24/7 tech support and monitoring.

The company also says that the staff’s work is merely routine, and they cannot access users’ data. Also, the Fastmail servers are all in a VPN, so the “internal” company traffic is encrypted and secure.

So, there is nothing wrong so far with this setup. But again, the company is in Australia, and the servers are in the US. The insane surveillance in those countries warrants much more work in securing the company’s traffic. And yet again, we must acknowledge that this doesn’t have to be a deal breaker for an average user. But it’s far from optimal, and we’d like to see that the service can protect all types of users effectively.

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Fastmail security and third-party integration

When FastMail came into the limelight, there were misconceptions about Google using customer data for ads and other research. On the contrary, it is a private email client that handles your data responsibly by complying with industry security standards, a job it does well.

The company is based in New Jersey, US, and complies with SSAE standards. Also, it has undergone SOC1 and SOC2 auditing, which confirms its dedication to physical and digital security. However, Fastmail’s customer policy allows it to access your data for troubleshooting purposes. If you are uncomfortable with this, check out ProtonMail, which uses a hands-off approach to your data.

Additionally, Fastmail integrates well with third-party IMAP and SMTP email clients like Microsoft Outlook. However, the integration is only for email services and cannot work with unified communication and team collaboration platforms.

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The new Fastmail service features

Fastmail has been an independent company since 2013 (before that, it was owned by Opera). The current company, Fastmail Pty Ltd., is in Australia. However, the servers are distributed between New York and Amsterdam. In 2019, the company underwent a complete rebranding campaign. It became Fastmail (from FastMail) with a new visual offering.

Fastmail develops its anti-spam filters in-house. It allows using aliases, has an app that includes contacts, calendars, and emails in a single package, and has customizable notifications. In addition, it can import and export from other email vendors.

Spam filtering

If a spam email reaches your inbox, the chances are that you are on a spam mailing list. Every provider tries to minimize your exposure to spam, and they come up with the most complicated filters. Fastmail lets you set custom rules to discard messages without seeing them first. Instead, they go into a spam folder.

If a message goes through Fastmail, it will escape Apache SpamAssassin, an anti-spam filter open-source project. Some of the analyses consist of a close examination of email headers. It performs a cross-examination of the headers in a Bayes database of known spam. And you, the user, have the chance to customize it.

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Advanced search

The built-in search feature in Fastmail will let you find the email you want. You can also include advanced search parameters in Heather’s email using To and From. But that’s not all. Wait. Once your search is done, you can save it and add it to your sidebar, which is very useful when you know you’ll keep looking for this or that email.

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Aliases

There are many scenarios where having a temporary email address that you can use once and then throw away is exceedingly helpful. Aliases are one of the best methods to deal with this problem.

Your Fastmail basic account is good for as many as 600 aliases. The messages sent to any of your aliases arrive in a different inbox, or you can set them up so that all incoming messages bounce back. And when you’re done with an alias, you just need to delete it from your main menu. It’s quick and convenient.

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Two-factor authentication

Two-factor authentication (2FA) is a relatively new login method, that significantly increases security. It lets you configure other requirements to confirm your identity when logging in. Fastmail currently supports 2FA through TOTP apps, SMS messages, and hardware authentication.

With 2FA, your inbox remains safe even if your password finds its way to the exterior because it becomes one stage in the login process instead of the only credential.

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Focus on what matters

You probably care a lot more about the emails from a close friend or relative than the weekly newsletter that keeps arriving because you had to click on “subscribe” to access that website.

Fastmail knows that, so it gives you options to have notifications about the messages that matter most to you. You can have a VIP list and have announcements from the members, or set each contact individually. In this way, when you get a Fastmail notification, you know that’s something you do want to read.

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Setup and friendliness

Fastmail is a web-based email service with mobile apps. It has no browser extensions or desktop clients. If you need a more advanced solution for your email, the best you can do is to configure your Windows or macOS email client to connect to Fastmail.

Web browser client

The web client on Fastmail is very versatile and powerful. So you can do plenty with it, and you’ll probably not miss having a desktop client that much. In addition, importing your emails and data from other providers is straightforward. Same for calendars and contacts. Calendars allow for classification to keep your personal and business activities separate.

Within the next week, you can restore every deleted file. Moreover, you can customize notifications on any open mail (but you have to do this in the browser; trying that on Outlook or Apple Mail won’t work).

However, there is one thing we didn’t like at all. You need a phone number to set up an account with FastMail. We don’t see how forcing such an inconvenient thing on the user makes sense in an email provider who is supposedly all about privacy and security. Also, let’s not forget that the phone number will link the account to your identity, which is not precisely a privacy-friendly requirement.

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Mobile apps

Mobile apps are every bit as powerful as the web interfaces. Arguably, they are even better.

Using an app makes a lot more sense for Fastmail users because, let’s face it, nobody always keeps their email tab open. And since our “privacy and security-friendly email provider” runs on Javascript, no user should use it online for any longer than strictly necessary.

You’ll have the option to save your data on your local device, not retrieve remote bitmaps, and many more customization options so that your app looks and feels precisely as you want, including custom sounds for new email calendar alerts.

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Ease of use

Getting started with Fastmail is easy. You can start with a 30-day free trial, which does not require your credit card details. All you have to do is head over to Fastmail’s official website and create an account with its online forms. Once you have set your password and agreed to the terms of service, click on the ‘Start 30-day free trial’ button, which takes you to another form where you enter your phone number.

After verification, you can log into your account and enjoy Fastmail services. However, the provider advises free users to avoid using the free Fastmail version for commercial purposes. The first thing you need to do is import emails from your other email client. The import feature works perfectly with all major email clients, including iCloud, Outlook, Yahoo, Gmail, or IMAP.

In addition, FastMail allows you to add contacts by uploading an address book CSV. You can also import Calendar entries from other clients without trouble. The dropdown arrow next to your email address allows you to access settings from where you can set up import guides, mobile apps, and third-party email configurations.

Fastmail also has an export feature allowing you to export your contacts if you wish to use them for another client. You must create a group folder and add all the contacts you wish to export. All contacts added to the built-in ‘No group’ folder cannot be exported by default.

Once you click Export, Fastmail gives you export format options like LDIF files for Thunderbird, .adr files for Opera, vCard files, and CSV for Yahoo or Outlook. This gives you more flexibility and makes the migration process easy.

Fastmail’s Notes feature helps you store your notes securely in the Fastmail cloud. It is important to note that these files are not end-to-end encrypted, so they can be accessed by FastMail employees or government authorities who come with a warrant.

The calendar feature is impressive, especially for users who are used to the wide range of features in Google Calendar. It is also easy to set up and allows you to invite contacts to a meeting automatically via email.

Unfortunately, the provider does not support PGP natively in the web client. But you can integrate it with other extensions like Mailvelope extension, allowing you to send secure PGP-encrypted emails. Fastmail has many guides to help you set up accounts that work with third-party clients and applications.

Fastmail is easy to use, even for beginners, and more secure than conventional email services like Gmail. The only important thing missing in Fastmail is end-to-end encryption for emails, files, and notes.

Customer support

Fastmail has an FAQ section on its website that attempts to answer as many frequently asked questions as possible. Also, it has many guides and support documentation to help you get started. You can access these resources by clicking on the support link on the website.

For further assistance, you can email the support team by clicking the ‘Contact Us’ link at the footer of all web pages. You will be presented with a form where you can ask questions, and feedback will be sent to your inbox.

Unfortunately, the team may take time to respond to your queries and lacks live chat support. Nonetheless, the support team is knowledgeable, but the company can do better by offering 24/7 support and a live chat.

Pricing and plans

Fastmail Basic

The Fastmail Basic plan is the best option for regular users. It’s ad-free and includes calendars, 600 aliases, contacts, and 2GB of storage. Unfortunately, this will set you back by 3 USD monthly (or 2.50 USD if you hire the yearly plan).

The storage seems small since the 2GB available in the basic plan is not encrypted. So, the menu seems a bit weird, especially since this provider doesn’t have a free version.

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Fastmail Standard

The Fastmail Standard plan includes everything included in the Basic plan, plus custom domains and the ability to share them with other users. Also, calendar groups and snooze.

The exciting thing about the Standard plan is the 30 GB of increased storage per user.

The monthly cost is 5 USD (or 4.17 USD if you go yearly).

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Fastmail Professional

The Fastmail Professional plan is there to catch users who are unhappy with Google’s G Suite. However, the success of this strategy remains to be seen.

The only difference from the Standard plan is your storage capacity, which goes to 100 GB.

The Professional plan costs 9 USD monthly or 7.50 USD for the yearly option.

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Fastmail and the competition

Fastmail vs. Tutanota

If there is one email provider focused on privacy and service that every other vendor should look up, that’s Tutanota. It has end-to-end encryption and collects no personal information during the sign-up process. Each sent email is free of metadata, and your IP address remains private. And it’s free, with additional paid plans available, too.

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Fastmail vs. ProtonMail

ProtonMail is what Fastmail would become if the Australian company were as concerned with security in emails as it says it is. ProtonMail doesn’t track you and is nearly ad-free. In addition, the mailbox is safer because it has end-to-end encryption and is free. There also are paid plans in ProtonMail if you want additional features.

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Fastmail vs. Zoho Mail

Zoho Mail is an Indian secure mail service offering email as one element within a more extensive suite. Their mail service aims to integrate it with the rest of the Zoho family. But it has end-to-end encryption and 5GB of storage in the free plan.

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Our thoughts about Fastmail

Fasmtial is a service utterly confused between focusing on privacy or ease of use. So, it keeps waging war on both fronts and losing every battle.

Fastmail is not your best option if privacy is your priority. Lacking end-to-end encryption is a big problem; being Australian doesn’t help either. Either ProtonMail or Tutanota will give you a better product for free.

However, if your priority is to have an email account whose privacy and security you can trust in any weather, this is not the way to go.

So Fastmail is a paid secure email service that is neither private nor secure. And it’s not worth the price either when you see what the best providers in the market give you at no cost.

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