Different trends keep coming and going in the mercurial digital world. Some stick around, and some last as long as a tantrum. Chatbots are one of those trends that have evolved into a generalized adoption. With all their annoyance, chatbots are here to stay, triggering the need to adopt subsequent security measures to prevent cyber threats.
As these chatbots become the standard “welcoming” gate between us and any given company’s customer support, more and more among us seem doomed to interact with them daily on our tablets, phones, computers, even with our smart TVs and other devices in some cases.
The value chatbots have for companies is apparent. The advanced degree of artificial intelligence chatbots nowadays boast uses natural language and machine learning to achieve automation, something impossible a few years ago, saving a lot of time and money.
However, whenever a new trend shows up, it brings along a new concern: how security-friendly is it? What are the best practices to adopt with the new thing security-wise? In today’s internet, security, privacy, and anonymity are paramount values for any user that is at least marginally aware of the information we’ve learned from Julian Assange and Edward Snowden. This article will try to shed some light on these issues.
Why is chatbot security important?
Chatbots can collect and convey sensitive data, personal or business. Therefore, security must be a vital priority as system implementation progresses. But on the other hand, Chatbots can save a company a lot of money and considerably improve its client experience if done correctly — when they are designed securely from the beginning.
