Incogni Review: How Good is It?

Abeerah Hashim  - Security Expert
Last updated: November 8, 2023
Read time: 11 minutes
Facts checked by Ali Qamar
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Removing your data from the internet has seemingly become easier and affordable.

Surfshark’s new service, Incogni, is a digital privacy tool that helps you to fight for your right to be forgotten and for the data brokers of the world to stop using your personal information to profit. Join us as we explain this exciting new service in full detail.

How long have you been surfing the web today? Or over the last week? The chances are you navigated many websites in the previous few days, some new ones, accepted cookies, and subscribed to a newsletter. And we haven’t mentioned the apps on your phone or tablet yet.

It sounds pretty standard, doesn’t it? The thing is that part of this “normality” implies that the personal information you provided throughout your navigation reached the hands of data brokers, and it’s up for sale on the dark web. No, we’re not paranoid. It’s the nature of the beast. However, we have good news for you: Surfshark’s new Incogni feature can help you rescue your personal information from the dark market.

Incogni went online in January 2022. This tool can accelerate and automate your data removal requests and ensure brokers adhere to data rights regulations and protocols. It manages each request according to GDPR and CCPA data protection regulations. This feature needs limited authorization from you to do the job.

Handing out that limited authorization is well worth it. Incogni compels data brokers to erase your personal information from their databases without hassle.

This article will show you what Incogni is, how it is under the hood, and how to use it to remove your data from the hands of data brokers. So stay tuned and keep reading to learn everything you need to know about Surfshark’s new data protection feature.

Incogni: What is it, and what does it do?

Incogni is the newest additional data protection feature for Surfshark users. It brings automation into removing your data from the dark databases of the internet’s data brokers. It’s a huge blessing.

Consider this: without Incogni, if you want to do it, you would need to sweep the internet to find out who has your personal information. Then, you’d have to contact them all, one by one, requesting them to erase your data.

That is tedious, time-consuming, long, and mostly useless. So, instead, Incogni helps you with an algorithm that determines where your data is most likely. Then, as it locates the target, Surfshark’s legal team joins the process to speed things up, ensuring that everything happens faster.

Incogni’s handling of data removal requests

Incogni dashboard

According to WebFX, the number of data brokers collecting user data around the globe was beyond 4,000 in 2019. It’s a massive universe if you want to find out who’s included you in their database, which is also vast. Doing this by hand is like finding a needle in a haystack four thousand times over.

Let’s say you find the culprits, just to be wildly optimistic and for argument’s sake. The next step would be to write your removal request so it’s water-tight. But do you know the legalese for this? Do you know the laws and regulations that support your side of the story?

And then, you’d need to start to haggle until you get your way. In other words, the process is hellish, and Surfshark estimates that any average user trying this process by hand would need about 66 years each time. Incogni saves you all that trouble. It’s not just practical — it makes an impossible process easy.

Incogni onboarding email

Incogni’s process starts when you sign up for it. Then, it sends out legal removal requests in bulk in your stead. It’s all automated. You won’t know what’s happening unless you go to the Incogni dashboard to see how things are going. The dashboard tells you how many data brokers were contacted, which ones acknowledged the request and did something about it, and which are still pending.

Incogni performance

To accomplish this purpose, Incogni covers a wide range of data broker types, including,

  • Marketing data brokers
  • Financial information data brokers;
  • Recruitment data brokers
  • Risk mitigation data brokers

In addition, it also includes over 60 People search websites, ensuring the protection of your personal information from exposure to strangers. This unique aspect of data security protects you from various online threats, such as phishing attacks, scams, online frauds, stalking, harassment, bullying, identity theft, etc.

The drawbacks

Yes, Incogni is cool. But don’t get overexcited yet. 

Incogni will send lots of requests on your behalf, yes. But it does so without hinting that the broker has your data. Instead, it guessed that the brokers in question have your stuff — that’s what the algorithm does.

So, there’s every chance that at least one request will reach a data broker with nothing to do with your information.

You must know that Incogni doesn’t determine if a data broker removed you from the database. Instead, it sends an official request but can’t check the database to see if the broker complied. For that to happen, the data broker must publish the database.

The good news is that, according to Surfshark and the Incogni team, the companies on their list have cooperated honestly so far.


Data brokers collaborating with Surfshark

Incogni currently sends requests to about 180+ data brokers, and it’s working on expanding the list with new companies. Incogni’s team is on the record explaining that whenever an unknown data broker joins the list, it gets requests automatically, so the process doesn’t have to start all over each time.

Incogni detailed view

Surfshark claims that it chose these data brokers because they are the high-scale players in their markets (financial, marketing, and health, primarily)

Here are some of the leading companies involved:

  • Rich Media
  • AccuData
  • DecaData
  • InfoPay
  • Yello
  • Censia

The precise number of data brokers getting requests on your behalf depends on several factors, such as your physical location, local data laws, and personal preferences.

What do data brokers know about me?

The data brokers of the world are in business to make a buck. The value of the information they sell about an individual depends on the completeness of the profile they can put together. So they use every available resource and sweep several sources, such as the apps you use, public records, social media profiles, etc., to build your profile. Then, the profile goes to the buyer, for instance, digital marketers.

These are the essential pieces of information they want to have about you:

  • Full name
  • Phone numbers
  • Home and email addresses
  • Marital status
  • Age and gender
  • Religion
  • Ethnicity
  • Hobbies
  • Education
  • Political affiliation
  • Occupation
  • Search and purchase history

Incogni pricing plans

Incogni fees

Incogni comes in two flavors: yearly and monthly. The monthly plan is 12.99 USD. The yearly one gets you a hefty 50% discount, paying 6.49 USD monthly.

Within the CCPA protocol, data brokers must answer a data removal request within 45 days. And you shouldn’t expect the data brokers to move too quickly. In other words, if you choose the monthly plan, a single month won’t be long enough to complete even the second step in the process before your subscription runs out.

Nonetheless, there’s good news for short-term subscribers too. Those requests will be completed anyway, even if your subscription expires. Yet, you’ll have to subscribe again if you want a new request to go out on your behalf.

Is Incogni available in my jurisdiction?

Incogni is a relatively new product, so it’s unavailable worldwide. However, you can take advantage of it if you live in the US, UK, Canada, Switzerland, or one of the countries in the European Union today.

Getting started with Incogni

You can start sending data requests with Incogni by following these steps:

1. Get an Incogni account

Incogni Sign up page

Point your browser toward Incogni’s website and click “Sign up” or “Get started.” Next, enter your email and create a strong password, then click “Continue” to start with the setup.

First, you will have to verify your email address. Incogni’s recommendation is for you to use the email address that you use in your online services. That will increase the effectiveness of the data removal process.


2. Complete the sign-up

Incogni sign-up page

After verifying the email address, you’ll start the registration process. Here, you’ll provide more personal information, including your name and address. Keep clicking the “Next” button to move to the following page.


3. Sign the Authorization form

Incogni authorization form

Then, you’ll come across an “Authorization form” that you’ll have to sign to empower Incogni to function on your behalf. Enter your digital signature and click the “Next” button to proceed.


4. Subscribe

Incogni subscription

After you’ve done everything, it’s time to arrive at the Incogni subscription page. Pick the deal you want and follow through with the billing process. Then click on “Start data removal” so the magic can start. You’ll get a confirmation email soon after that.


Why do I have to sign an “Authorization form”?

Incogni works within the legal framework provided by GDPR and CCPA. Both have provisions for requesting that personal information be deleted from specific databases.

The legal concept behind this is the data’s owner’s “right to be forgotten.” That’s why owners can officially appeal to ask for their data to be permanently deleted.

However, the request is valid only when the data owner sends it personally or a legally appointed person sends it. Therefore, there’s nothing Incogni can do to help you with the data brokers unless you give it the legal authority to act on your behalf. It’s your official consent that legally validates Incogni’s request.

Otherwise, the request is fake as far as the law is concerned.

Signing the authorization form allows Incogni to contact data brokers and send data deletion requests. It also allows Incogni to escalate requests to local data protection authorities if the data broker refuses to play fair. This authorization becomes void once every request is processed and confirmed.

Conclusion

There is a lot of personal information drifting around the digital ether. Maybe you had no clue until now, but it’s all out there. The world’s data brokers know where you are, who you are, your marital situation, your shopping habits, and many more things.

They are trying to build a complete profile on you (and any other individual they can identify). They engage in this activity because the best profiles are worth money when sold to the right buyer.

While your digital rights in many countries empower you to prevent this from happening to you, the process is exceedingly cumbersome. For most people, it’s impossible even to try it if only because they’re unaware of what is going on. And those who do know will rarely have the time, resources, and expertise to do it themselves. That’s why Incogni is so valuable.

Incongi turns a practically impossible process into a piece of cake for an affordable fee. While Incogni might not be as good as Surfshark VPN in its field, it is a handy new tool. So, no, it’s not the whole solution, but digital security has never had silver bullets. Nevertheless, it’s an excellent first step that we recommend wholeheartedly to any internet user who values privacy and the right to be forgotten.

Related read: Surfshark antivirus review: How good is the One bundle

FAQs

No, Surfshark Incogni is an affordable service that you can have for as little as 6.49 USD/EUR (8.25 CAD or 5.25 GBP) monthly.

Incogni initiates contacts with strategically chosen data brokers on your behalf, asking them to remove your data from their databases. Then it continues with the process, escalating it to the local authorities until each request is solved. You can keep track of the process in the dashboard.

It will keep your name and your email address. That’s all.